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Jacqui Williamson LTA People

Jacqui Williamson

Senior Consultant

Jacqui is a transformational change specialist. Her experience spans culture change, organisational development, change management, Agile ways of working, human-centred design and facilitation. She has worked across a variety of sectors including local government, financial services, consumer health and professional services. Jacqui delivers maximum value in complex environments where her commercial acumen, interpersonal skills, agility and positive energy combine for quality outcomes.

Jacqui gained change implementation experience with major digital, regulatory and organisational changes over her years with Westpac and the Bank of Melbourne. This experience included change portfolio management (reporting, governance, integrated communications) and a strong focus on embedding and sustaining change to realise benefits. Her project management experience and ProSci qualification in change management mean she is disciplined in execution; with a natural style that is iterative, transparent and collaborative.

Jacqui’s work at Bupa and the City of Boroondara was focused on organisational cultural change, to enable innovation and organisational transformation. She is experienced in developing culture and capability initiatives to support organisations to achieve their strategic goals. These include leadership development, coaching, employee feedback (surveys as well as qualitative listening methods), Agile ways of working, strategic storytelling and tools for sense-making in complexity.

Jacqui is an engaging facilitator, savvy with digital tools for hybrid facilitation and skilled at eliciting different perspectives in diverse groups. Jacqui’s early career in market research and customer experience fostered an enduring focus on customers, front-line staff members and end-users. She has a track record in building rapport & credibility quickly, with everyone from C-suite executives to customer-facing team members in the field; and being able to do so face-to-face or virtually.

She demonstrates influence and effective stakeholder engagement in complex and ambiguous environments, and is experienced leading teams directly or virtually to deliver with excellence. Jacqui is currently completing her Adaptive Cultures practitioner accreditation, to further enhance her skills in supporting cultural evolution.

Passionate about coaching and empowering others to cultivate organisational agility, Jacqui is a pragmatist who perseveres, adapts and continually engages to help people and organisations thrive.

Jacqui holds a Bachelor of Business Management and Bachelor of Arts, a Certificate of Entrepreneurship and Innovation from Stanford University and is a certified ProSci Change Management Process practitioner, currently also completing her Adaptive Cultures practitioner accreditation.

  • Bachelor of Business Management & Arts
  • Certificate of Entrepreneurship & Innovation
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