Developing a values-driven culture

Ground up, employee driven values development and localisation leads to new conversations.

The Challenge

LTA was engaged by a large municipal council to articulate their organisational values and behaviours to provide clarity on what’s expected of each other in working to achieve results.  The goal was to be able to describe ‘how we work together’. Our client wanted to create a consistent, meaningful experience for their people across their diverse operations. In parallel, the Council was defining key performance standards.

Our Approach

We partnered with our client to design and roll out an organisation-wide engagement process. Starting with the executive team, we facilitated departmental workshops at each layer of the organisation. Participants completed surveys, so that we were able to gather unique perspectives, and engaged in small-group discussions about the values that are critical to delivering great service. Our rigorous thematic analysis of the extensive data drawn from the workshops and surveys identified four sound, relevant and employee-defined core values. The draft values and behaviours were validated and refined through further conversation (in facilitated, cross-organisational workshops).

To ensure that the values truly become part of the fabric of the Council, all teams worked together, in two-part, action oriented facilitated workshops, to ‘translate’ the organisational values to their work and environment, resulting in team-specific agreements.  Managers played a significant part in leading their teams to explore how they would ‘live the values’ together, and how they would hold each to account for doing so.

The Impact

Although it is still early days, the client has reported that it has been a fantastic exercise for everyone across the council.  Team members spoke honestly with each other about how they do, and want to, work together, and were keen to agree what it is they would do to keep the values and behaviours in mind, every day.

The next steps include exploring how to bring the Performance expectations and Values & Behaviours together, so that everyone has a very clear picture of what’s expected.  As well, this exercise has given good insight into what Council can do even better in setting up their people – at all levels – to succeed in delivering great services to the community. 

Capability

Identify and develop the key people in your organisation.

Identify and develop the key people in your organisation. Maximise potential to develop the next generation of leaders.

LTA’s tailored leadership and talent development programs build capability for your future success. We identify and develop the top... More...

Culture

Develop a shared understanding of the why and how of your organisation.

Develop a shared understanding of the why and how of your organisation. Build unity and purpose; build culture.

With expertise and insight, LTA works within complex organisational systems to build culture. We work with you to design strategic,... More...

Connection

Nothing is more powerful than connected teams and organisations.

Nothing is more powerful than connected teams and organisations. With clarity and commitment, set the groundwork for organisation-wide success.

Through intelligent organisation design, LTA builds pathways to empower your people to connect and perform. Our process... More...